Increase service metrics by providing new enrollees with a personal, concierge-style customer service experience
A client wanted to make a great first impression on newly enrolled members, and it needed a partner to provide expert customer service as an extension of its brand.
A welcome call campaign that used modern call center technology to ensure the start of a positive relationship between members and their new insurance provider
Increased member satisfaction and improved member perception of services
At Morley, we work to be a true partner to our clients. That means working together to leverage our award-winning people, processes and technology to enhance your customer service experiences.
Download New Member Call Campaign PDF
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Mailing: One Morley Plaza, Saginaw, MI 48603